Orders within the United States:
Most orders ship the day we receive them at our fulfillment center. During peak periods we can experience a one or two day delay. AVERAGE delivery time is 14-21 days from receipt of an order. Orders are shipped via Media Mail or UPS from the website, depending upon what you choose. To choose a different carrier, you will need to call in your order at 1-888-615-3186. Special shipping requests carry an additional handling charge.
Orders to Canada:
If you order from Canada, and you choose UPS as your mailing method, please understand that in addition to the UPS charge on this order, UPS will also collect a customs brokerage fee from you upon delivery of the order. Also, keep in mind that if your order delivery time can take longer than to 2-3 weeks.
For international orders, unless you select UPS with its accompanying charges as the shipping method for your order, we will ship via Global Priority.
Occasionally we run short of an item ordered. We will ship the balance of your order and notify you of the backordered item.
All shipments that are not sent via UPS are at the risk of the buyer since we cannot track packages shipped via the mail consolidator.
Please not do contact our office about non-delivery of an item less than four weeks from the date of your order. Delays can occur which are out of our control.